If you work in a restaurant, you’re guaranteed to be around knives. While a quality knife is a valuable tool, it also inherently carries risks to the user and those around them. In this article we’ll go over knife safety training in the restaurant: what it is, why you should care, and what you should cover […]
Food safety is an important topic for everyone to know about, especially when it comes to working in a restaurant. It’s of vital importance to the health of both employees and customers for anyone who handles food to understand and implement the fundamentals of food safety. In this article, we’ll discuss all the major questions […]
General and store managers are the captains that keep each of your locations afloat, and sailing in the right direction. A great general manager can make all the difference in the success of your restaurant business, and a poor general manager can hold your entire team back, no matter how good your crew is. As […]
Shift managers play a vital role in a restaurant’s operation, as they oversee the work of front-line team members and ensure that the restaurant runs smoothly. Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. The proper […]
While customers rarely, if ever, interact with the cooks in your quick-service or fast casual restaurant locations, you know that what they’re really there for is the food! Well-trained prep and line cooks are as much a part of a consistent and enjoyable customer experience as your customer-facing employees, and so proper line and prep […]
In any quick-service or fast casual restaurant chain, the front-line crew member is the engine that makes the restaurant run on a day-to-day basis. They interact directly with customers, handling tasks such as taking orders, managing transactions, and serving food. They keep the dining areas and bathrooms clean and tidy and presentable. They communicate with […]
