SynergySuite FAQs
Get answers to all your questions.
General FAQs
SynergySuite offers a cloud-based, all-in-one back of house restaurant management solution, empowering multi-unit restaurant brands to streamline operations and boost profitability. With eight versatile modules, our software provides tailored solutions that save customers 2-8% on food and labor costs, driving higher profit margins in a competitive industry.
Our platform includes modules for:
- Inventory
- Purchasing
- Operations
- Labor and scheduling
- Food safety
- Reporting
- Cash management
- HR and staffing
- & more!
Give us a call today to see how we can help you streamline your back of house.
SynergySuite is trusted by global brands, including restaurant chains, owner-operated restaurants, franchisee/franchisor concepts, international pub groups, hotels, and cinemas/movie theaters. View some of our featured customers.
SynergySuite customers see 2-8% improved profitability through savings on food and labor. Using our platform, you can:
- Take inventory more efficiently and use predictive data to maintain par levels
- Create optimized staffing schedules that comply with labor laws
- Better analyze your business
- Ensure proper food safety practices and HACCP compliance
- Communicate with staff at all levels of your brand
- Manage cash and increase accountability
- Increase visibility into individual locations and at the corporate level.
- & More!
Check out some of our customer success stories.
Get in touch and we can discuss your needs, or request a personalized demo.
Since SynergySuite requires deep integration with your existing systems, trials are granted on a limited basis. To see if you qualify, please contact us and we can talk to understand if SynergySuite is a good fit for your business before arranging a trial.
If you are having trouble logging in, please contact our support team via phone or email, or visit our support portal.
Yes. We know every organization has a unique structure. SynergySuite is built to streamline, simplify, and organize all levels of your organization.
We have no limits on data storage, products, or the number of employees within our system. We keep your data stored for as long as the contract is active.
We connect with your existing accounting system, to show you the latest data in real time. Learn more about our integration partners here.
SynergySuite is designed as a fully modular system, giving you the freedom to choose which modules you want to utilize. Each module has a specific function, and you can select only the ones that meet your needs. That being said, the more modules you choose, the more seamless and integrated your experience will be. For instance, you can use HACCP without the Purchasing module, but if you add the Purchasing module, you can also capture temperature readings during the order-receiving stage for temperature-sensitive products. With our modular approach, you can easily mix and match modules to create a cohesive solution tailored to your specific business requirements.
All SynergySuite modules are built in-house as part of a singular code base, meaning you get a seamless experience between modules.
Although each module is tailored to offer distinct solutions within its domain, there is a coherence in terms of navigation and functionality that makes it easy for users to navigate and operate the product.
Pricing FAQs
Visit our plans page for our pricing packages. SynergySuite is priced on a per location, per month basis based on the number of locations and modules you use. You do not need to purchase hardware, but there is a one-time fixed implementation cost that covers configuration and training.
Discounts are available based on total number of locations and modules used.
There is a one-time implementation cost for configuration and training.
No. All SynergySuite customers receive the latest software upgrades and updates included in their monthly subscription.
No. The monthly subscription cost includes unlimited licenses at no additional cost. You can also use SynergySuite on as many devices as you would like.
The SynergySuite platform requires subscribing to a minimum of three modules, one of which must be the reporting module.
Find out how much you can save by entering a few details about your business into our restaurant ROI calculator.
Our apps are included with the SynergySuite platform. Contact a representative to learn more about our full back of house Suite.
Yes. Contact your customer service manager to request billing changes.
Product FAQs
SynergySuite is not a POS, but does integrate with your current point of sale. See a list of compatible systems.
SynergySuite works best for multi-unit concepts. Our customers typically have 20 locations or more to get the most benefit from SynergySuite.
SynergySuite is designed to integrate directly with your POS, accounting, payroll and broadline distributors. View the list of compatible integrations.
SynergySuite is always adding new integrations. Contact us to see if your system is compatible.
Data within SynergySuite is never deleted throughout the lifecycle of the customer, so you will always have access to all the data generated within SynergySuite.
Yes. Contact our support team to discuss your POS requirements.
We have standard EDI practices to do bidirectional orders and other vendor documents including Pricing Guides, Invoices, Confirmations etc., Learn more about our integration partners here.
Connect with us on all your favorite devices. Our cloud-based web-browser and IOS & Android apps keep you connected from your mobile device, tablet, or computer.
Support FAQs
Please use the support portal to create a ticket, or call or email us via the information on our contact page.
SynergySuite is offered in all countries, but currently only supports the English language.
You can access SynergySuite on a web browser, or through the SynergySuite app on iOS and Android devices.
Our implementation time varies based on the complexity of your business. Typically we see implementations completed within 4-9 months. Contact a representative to discuss your individual implementation goals.
Company FAQs
SynergySuite’s offices are located in the US, Ireland, Montenegro, and Mexico. You can find addresses and phone numbers for the US and Irish offices on our contact page.
Visit our Become a Partner page if you would like to become a supported partner or to discuss an integration.
Visit the careers page for current open positions.
See what's on our menu
Schedule a demo of our restaurant management system today to discover which features and modules will work best for your business.