This Week in ResTech: Outsourced or In-house Delivery?

This Week in ResTech: Outsourced or In-house Delivery? blog header image

Learn about the latest in foodservice and restaurant management technology. This week’s articles cover different approaches to providing delivery services, as well as turnover that is outpacing the positive sales numbers.

1. Delivery Is a Consumer Expectation

Modern Restaurant Management – “According to Forbes, ‘delivery is the golden child of off-premise business and is expected to grow by 51 percent  by 2021. Delivery has become a need to have and no longer a nice to have in the restaurant industry. It has become a consumer expectation.’” Read More

2. Jimmy John's CEO refuses to partner with UberEats, DoorDash, Grubhub

Fast Casual – Jimmy John’s continues to buck the third-party delivery trend and maintains they will keep delivery in house to keep control of high standards. Read More

3. KFC to deploy 5,000 kiosks by 2020

QSRweb – International KFC locations paved the way for kiosks to roll out in thousands of KFC locations in the next two years. Read More

4. Labor Problems Persist as Restaurant Sales Climb

QSR magazine – Although sales numbers continue to climb, turnover is still causing headaches. Management turnover in particular has reached historically high levels, which is affecting hourly turnover and employee engagement. Read More

5. Three Ways to Turn a Bad Review into Your Most Profitable Restaurant Marketing Strategy

Modern Restaurant Management – Bad reviews can be the worst part of your day, but instead of ignoring them, you can learn from them and leverage the information to reinforce customer loyalty and reach out to new people. Read More

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