SynergySuite is looking for an enthusiastic technical support specialist to support our US & European customers on our web and mobile solutions.
SynergySuite is a restaurant management platform built to make the business of running a restaurant easier. Our customer support team is at the heart of our customers’ success and the experience we provide. You will field complex support interactions that require system analysis and problem solving techniques. This role is critical in troubleshooting issues for our customers and requires you to become an expert in our available platforms.
A little about the role:
- Correctly enter, track and manage incoming support tickets via our supporting tools
- Answer queries via our communication channels for our customers and partners
- Be aware of our current solutions and upcoming releases as they become available
- Familiarity of the SynergySuite platforms and verticals that we offer and upsell where possible
- Actively perform SQL queries to access customer information and update where needed
- Perform other duties as required or deemed appropriate to the support team
- Work in partnership with our international offices to help support the teams and our customers
- Adhere to our onboarding, training and support standards and procedures
What we need:
- Experience working in a technical role performing installations, configuration and supporting a restaurant management solution such as an ePOS solution or an ebusiness solution OR a degree in a technical, restaurant or business field
- Experience in Microsoft suite of products, particularly Excel and Word
- Experience with SQL
- High level of fluency with English language, and strong written and verbal communication skills
- Analytical problem solving skills
- Experience working with restaurants using inventory, HR or HACCP systems, and a knowledge of food and beverage management procedures
- Previous experience with restaurant software systems
- Previous experience with MySQL, Jira, FreshDesk, Zendesk and LogMeIn
- Previous experience working with an automated support management and tracking tool in a support center environment
SynergySuite is an international provider of online software solutions to the hospitality and quick service markets. We provide clients with an integrated software suite which manages all aspects of their business including: Sales Reporting & Business Intelligence, Cash Management, Fraud Detection, Human Resource Management, Inventory Control, Procurement and more.
Email a short introduction and your resume to email@example.com to apply. Please include the job title in the subject line.