Implementation Engineer

Lehi, Utah
Full-Time

The Opportunity:
We are looking to add an enthusiastic and experienced Implementation Specialist to partner with new clients to implement and successfully adopt SynergySuite, ensuring customer adoption, proficiency and retention. If you have experience managing enterprise SaaS implementations, let’s chat

This is an amazing opportunity to join a fast-growing restaurant software company, with some of the largest restaurant chains in the U.S. as customers. Backed by top venture capital firms, SynergySuite has expanded over the last 3 years across Europe and the U.S. For the right candidate, this is an opportunity to join a rapidly expanding technology team with strong potential to grow your career. We are currently building out our teams in Lehi, Utah; Podgorica, Montenegro; and Dublin, Ireland.

What you’ll be doing:

  • Become an expert on SynergySuite with a deep understanding of the platform and business use cases
  • Onboard and train new customers; ensure successful project management and ongoing support of custom features and API integrations
  • Manage the execution of projects from initiation through delivery, including project team management, resource management, budget planning and tracking, scheduling, project performance, and overall delivery
  • Conduct regular project meetings with external clients and own project tracking and analysis
  • Maintain documentation of project data, plan, progress, issues, resolution, risks, task completion, lessons learned, and variances
  • Set deadlines, assign responsibilities, and monitor and summarize progress of project
  • Effectively manage project constraints, which include, but are not limited to, time, scope, budget, quality, risk, and customer satisfaction
  • Escalate changes to project scope or plan to the appropriate project sponsor or management
  • Conduct administration client training in a conference room atmosphere
  • Travel up to 25%

Qualifications:

  • Bachelor’s degree required; Information Systems or related field desired, graduate degree or certificates a plus
  • SQL experience required
  • Experience working in or with restaurants strongly preferred
  • Excellent project management, consulting and problem-solving skills
  • Strong organization, time management and negotiation skills
  • Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
  • Previous experience with alternative restaurant management systems beneficial
  • Strong interpersonal skills with the ability to earn respect from customers, colleagues and others
  • Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
  • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
  • A self-starter with initiative, drive and strong desire to succeed
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