Implementation Engineer

Lehi, Utah, United States
Full-time

Job Description:
We are currently looking for an enthusiastic and experienced Implementation Specialist to partner with new clients to implement and successfully adopt SynergySuite, ensuring customer adoption, proficiency and retention.

The ideal candidate will be required to do the following:
Become an expert on SynergySuite with a deep understanding of the platform and business use cases
• Onboard and train new customers. Ensure successful project management and ongoing support of custom features and API integrations
• Manage the execution of projects from initiation through delivery, including project team management, resource management, budget planning and tracking, scheduling, project performance, and overall delivery
• Conduct regular project meetings with external clients and own project tracking and analysis
• Maintain documentation of project data, plan, progress, issues, resolution, risks, task completion, lessons learned, and variances
• Set deadlines, assign responsibilities, and monitor and summarize progress of project
• Effectively manage project constraints, which include, but are not limited to, time, scope, budget, quality, risk, and customer satisfaction
• Escalate changes to project scope or plan to the appropriate project sponsor or management
• Conduct administration client training in a conference room atmosphere

Qualifications:
• Bachelor’s degree required; Information Systems or related field desired, graduate degree or certificates a plus
• SQL experience required
• Demonstrate excellent project management, consulting, and problem-solving skills
• Strong organization, time management and negotiation skills
• Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
• Knowledge of food and beverage management procedures beneficial
• Previous experience with alternative restaurant management systems beneficial
• Strong interpersonal skills with the ability to earn respect from customers, colleagues and others
• Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
• Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
• A self-starter with initiative, drive and strong desire to succeed
• Ability to work under stress and meet deadlines
• Flexibility with people and time

To apply, please email a short introduction and your resume to careers@synergysuite.com. Please include the job title in the subject line.