Job description:
The Opportunity
We are looking to add an enthusiastic, passionate Technical Support Agent to our customer support team. If you have experience with tech support for SaaS software companies, let’s chat.
This is an amazing opportunity to join a fast-growing restaurant software company, with some of the largest restaurant chains in the U.S. as customers. Backed by top venture capital firms, SynergySuite has expanded over the last 5 years across America and Europe. For the right candidate, this is an opportunity to join a rapidly expanding technology team with strong potential to grow your career. We are currently looking to add to our team.
What You Will Do
- Correctly enter, track, and manage incoming support tickets via our supporting tools
- Carry out Level 1 investigations, to correctly identify & troubleshoot customer issues
- Directly access our database and perform SQL queries as part of your investigations
- Be aware of our current solutions and upcoming releases as they become available
- Work in partnership with our international offices to help support the teams and our customers
- Be a team player and help us to offer our customers the best possible experience
About Us
SynergySuite is a fast-growing restaurant software company, with some of the largest restaurant chains in the U.S. as customers. Backed by top venture capital firms, SynergySuite has expanded over the last 4 years across North America and Europe. At SynergySuite, there is an opportunity for the right candidate to join a rapidly expanding technology team with strong career growth potential.
What Makes you a Great Fit for Us
- A degree in a technical field OR experience working in a technical role, performing installations, configuration and supporting a software product such as an e-business solution
- Experience in Microsoft Office and G Suite products, particularly Excel/Sheets and Word/Docs
- Experience with SQL
- Strong written and verbal communication skills, MUST be able to speak and write well in English
- Analytical problem-solving skills
What Makes Us Great Fit for You
- Experience working with restaurants using inventory, HR or HACCP systems, and a knowledge of food and beverage management procedures
- Previous experience with restaurant software systems
- Previous experience with MySQL, Jira, FreshDesk, Zendesk and LogMeIn
- Previous experience working with an automated support management and tracking tool in a support center environment
