The Chawke Group, own some of the most coveted hospitality businesses around the world including the $22 million Orchard Inn in Ireland. Operating nine different locations and employing 400 staff, the company could no longer rely on Excel to collect and analyze critical data and costs. Director of Operations, Simon Bailey, “One of the main goals was to make things much more efficient in the kitchen with production and purchasing. We relied on our managers to report in Excel on food and drink costs at each location, purchasing was managed separately by each location and everything was on paper. It had become difficult for corporate to stay on top of margins and have full visibility on operations across all locations”
Chawke Group implemented SynergySuite’s Inventory Management and Purchasing tools to help management stay on top of cost of goods and vendor purchases. Mr. Bailey, “SynergySuite is a cloud based platform, so installation wasn’t difficult, however, we did have to enter every ingredient, recipe and supplier account. When completed we had a central repository for inventory and purchasing data.” Shortly after implementing SynergySuite, the corporate Supply-Chain team noticed 2 stores, in remote locations, we’re being charged off contract pricing for Beef. By their calculation, the supplier had overcharged Chawke Group by $39,983 over 6 months. The team quickly contacted the supplier and brought pricing back under contract. In addition, SynergySuite’s Supplier Integration feature streamlined day-to-day purchasing. The system suggests orders on a nightly basis, based on real-time inventory depletion by ingredient and sales forecasts. Store level ordering is now completed in minutes. Purchase orders are then sent to managers for approval and automatically routed to the appropriate supplier once approved. Invoices are staged for approval and automatically pushed to accounts payable, saving managers hours each week.
Mr. Bailey, “SynergySuite has greatly simplified how we manage inventory control, purchases and our supplier relationships. Our managers love the platform - it's easy to use and has made their daily work lives much more efficient. At any time I need, I can dig in and see where our food and drink costs are and so can my team.” The Chawke group has been using SynergySuite back office technology for almost a year and a half now. Last year, the group had one of its best years financially with accumulated profits jumping 7.7% to $6.44m from $5.98m.If you'd like more information on how SynergySuite can help deliver similar results for your business, click here.